Terms of service
Terms & Conditions
By placing an order with Now Carpets, you agree to the following Terms and Conditions:
Now Carpets (referred to as "Now Carpets / we / our / us") is a trading style of Wilsons Furnishers Limited. As a user of this website (referred to as "you / your"), you acknowledge that any use of this website, including any transactions you make, is subject to our Terms and Conditions outlined below.
1. General
1.1 We reserve the right to change these Terms and Conditions at any time. It is your responsibility to read the Terms and Conditions each time you use this website. Your continued use of the website signifies your acceptance of the latest Terms and Conditions.
1.2 If you are not a consumer, you confirm that you have the authority to bind any business on whose behalf you use this website.
1.3 Certain website services require registration. Access to these services will be subject to an approved login name and password ("Password Details"). The information you provide on this website must be accurate and complete. Password Details are non-transferable and must be kept confidential. If you suspect misuse of your Password Details, you must inform us immediately.
2. Order Process
2.1 All orders placed with Now Carpets are subject to acceptance under these Terms and Conditions.
2.2 The 'confirmation' stage outlines the final details of your order. After this, we will send an order acknowledgment email detailing the products you’ve ordered. Please note, this email is not an order confirmation or acceptance from us. We will verify details such as stock levels and pricing before proceeding.
2.3 Acceptance of your order and completion of the contract between you and us occurs when we dispatch the products ordered, unless we notify you of our inability to accept the order or you cancel it.
3. Delivery
3.1 Our 'Free Delivery' service applies to customers with mainland UK addresses, excluding the Grampian and Highland areas. Orders delivered to these areas will incur an additional surcharge. All goods must be signed for by an adult (18+). We do not deliver to Ireland or Northern Ireland.
3.2 Delivery charges and estimated timescales are outlined in the Delivery Information section. While we strive to meet these timescales, delays can occur. We are not liable for delays or failure to deliver within the estimated timeframe.
3.3 Risk of loss or damage passes to you once the products are delivered or the first delivery attempt is made.
3.4 In most cases, delivery will be to your external front door. Due to accessibility issues, drivers may be limited to delivering to a ground-floor access point (e.g., the kerbside). Please note that if you live in an apartment or a multi-storey building, delivery drivers cannot take items up stairs. Assistance may be required for larger items.
3.5 Drivers may, at their discretion, take items inside the property upon request, but this is not guaranteed, and we cannot be held liable for any damage that may occur during this process.
3.6 We strongly advise you not to book an installer until after you’ve received and checked your order. We cannot be responsible for any installation costs or lost wages resulting from late or incorrect deliveries.
3.7 If an item is too heavy for the driver to lift, it’s the customer’s responsibility to provide sufficient personnel and equipment to assist with unloading. Alternatively, smaller sizes may be available for easier delivery.
4. Payment
4.1 Payment is processed when we receive your order, subject to verifying your order details. Goods are subject to availability. If we are unable to fulfill your order, we will inform you and, if payment has already been made, issue a full refund. Additional PayPal payment terms can be found at www.paypal.co.uk.
4.2 To protect against unauthorized use, we will verify the information you provide against third-party databases. By accepting these Terms, you consent to this verification. We do not perform credit checks, and your credit rating will not be affected.
4.3a The price you pay is the price displayed on the product page at the time we receive your order. While we strive for accuracy, pricing errors may occur. If we identify an error, we will notify you, offering the option to confirm the order at the correct price or cancel it. If we can't reach you, the order will be considered cancelled.
4.3b In the case of an incorrect price calculation, we reserve the right to cancel the order or request additional payment.
4.4 Payment can be made via PayPal or credit/debit cards.
4.5 Ownership of the goods passes to you upon delivery, provided we have received full payment.
4.6 All prices are quoted in £ sterling and include VAT and standard delivery charges unless otherwise stated.
5. Returns, Cancellations, and Substitutions
5.1 When ordering from Now Carpets you have the right to cancel and return your order within 60 days of receipt, some products are excluded from this policy for example items which are cut to your bespoke size. You are responsible for the cost and organization of returning items, and must return them in the same condition and packaging as received.
5.2 If you receive faulty or damaged goods, contact us before cutting or fitting the item(s), and we will arrange for a replacement or collection. If items are altered (e.g., cut or fitted), we cannot accept returns or refunds.
5.3 If product specifications change, we will offer a similar alternative. If you are unsatisfied with the substitute, you can return it under our 30-day money-back guarantee. You may also cancel your order according to Distance Selling Regulations.
5.4 For collections, the item must be wrapped properly for transit. If packaging is required, we can provide it. The collection will be from the nearest kerbside, and assistance may be needed for heavy items.
6. Intellectual Property
6.1 All copyright, trademarks, and intellectual property rights on the website remain with us or our licensors. You are only permitted to use this material as expressly authorized by us.
6.2 You may use content from the website for personal, non-commercial use only. Any other use, such as copying, reproducing, or commercially exploiting the material, is strictly prohibited.
7. Liability and Indemnity
7.1 We exclude or limit liability only as permitted by law, and do not exclude liability for death or personal injury caused by negligence or fraudulent misrepresentation.
7.2 We do not warrant that the website will be error-free, virus-free, or that defects will be corrected. We accept no liability for any loss or damage from reliance on the website's information.
7.3 Subject to Section 7.1, all other warranties and conditions are excluded to the fullest extent allowed by law.
7.4 We are not liable for economic losses (e.g., loss of revenue, data, or profits), loss of goodwill, special or indirect losses, or any injury related to these Terms.
7.5 Our liability is limited to the amount you paid for the product in question.
7.6 These Terms do not affect your statutory rights as a consumer, nor do they affect your right to cancel your contract.
7.7 We will take reasonable precautions to keep your order and payment details secure. However, we are not liable for losses caused by unauthorized access unless we are negligent.
8. Miscellaneous Provisions
8.1 The contract is governed by the laws of England, and disputes will be resolved in English courts.
8.2 Our products are intended for domestic use unless otherwise specified. If used for business purposes, ensure you have the appropriate insurance.
8.3 We are not liable for delays caused by events outside our control.
8.4 Links to external websites are provided for your convenience. We are not responsible for the content or availability of these sites.
8.5 You may not assign or subcontract your rights under these Terms without our written consent.
8.6 We may transfer, assign, or subcontract our rights or obligations.
8.7 If any part of these Terms is held invalid, the remaining sections will still apply.
8.8 These Terms do not create rights for third parties to enforce them.
8.9 These Terms supersede all previous agreements and set forth the entire understanding between you and Now Carpets.
9. Carpet & Flooring Specific Conditions of Sale
9.1 Please check your order upon receipt before booking an installer. We are not responsible for exchanges or fitting costs once items are altered or installed.
9.2 Exact colour matching cannot be guaranteed across different rolls. If an exact match is essential, please contact us before ordering.
9.3 Shading, wear, and fading may occur on pile carpets. We cannot accept responsibility for complaints arising from these natural effects.
9.4 All dimensions comply with British Standards 3655 (1974), with a tolerance of +/- 1.25%.
9.5 While we aim for timely deliveries, we cannot guarantee exact delivery dates. No compensation is offered for delays.