Delivery Information
Enjoy Free Delivery!
Get free delivery on all orders over £150. For smaller orders on our flooring a delivery fee of £19.95 will apply.
Delivery Time Estimates
- Standard Delivery: Typically arrives within 3 to 7 working days.
- Express Delivery: Need it sooner? Upgrade for just £14.95 and receive your order within 2 to 3 working days.
Order Cut-Off Time
Please remember, to ensure same-day processing, orders must be placed by 12 noon. Any orders received after this time will be processed the following working day. You’ll see estimated delivery dates on the shipping page during checkout.
Track Your Order
We’ll keep you in the loop! After placing your order, you’ll receive a confirmation email. We’ll also notify you when your items are dispatched, complete with tracking details and a 4-hour delivery window. Deliveries are made Monday through Friday.
Scheduling Your Fitter
To ensure a hassle-free experience, we recommend booking your carpet fitter only after you’ve received and inspected your order. This way, any unexpected issues can be addressed beforehand.
Delivery Process
Most deliveries will be made to your external front door. However, due to accessibility issues, drivers may need to deliver to the nearest ground floor access point, like the kerbside.
For residents of flats or apartments, please note that delivery drivers cannot carry items up stairs. Additionally, for larger items, the delivery driver may require assistance.
Carpet Fitting Recommendations
We suggest leaving some time between your expected delivery date and the scheduling of your carpet fitter to avoid any potential delays.
Also, be aware that items weighing over 50kg might have longer delivery times.